With a decade in the realms of IT and Education I have established myself as trusted advisor on Web Filtering Platforms touching on Solution Design, Stakeholder Management and enablement. Allowing customers to meet the Safeguarding and Risk obligations by leveraging the capabilities of new or existing AI Scanning and Web Filtering Planforms.
This has primarily been in the Education sector for customer environments of up to 400,000+ users and ARRs up to 1M GBP.
Through my career I have:
Provided technical leadership and operational excellence.
Provided Pre and Post Sales Technical services.
Developed service management processes as a technical escalation.
Provided solution design and delivery for user bases in excess of 400,000 users.
Provided technical and non-technical mentoring to 1st, 2nd, and 3’rd line technicians.
Performed major incident and large project management.
Provided technical descriptions and explanations in language that Executives and Directors can understand.
My technical skills encompass Linux and network troubleshooting across WAN infrastructures, VPNs, and Cloud environments.